Petra Pillars Luxury Hotel Terms & Conditions define the rules and policies that ensure a safe, comfortable, and enjoyable stay for all guests. By confirming a reservation, guests agree to comply with these conditions throughout their stay.
General Rules Of The Hotel:
Petra Pillars Luxury Hotel is a non-smoking property in all indoor areas. Designated outdoor smoking areas are provided for guests’ comfort.
To prevent fire, refrain from smoking on bed, in non-smoking rooms, and in any other places prone to catch fire.
The equipment and articles in guest rooms are strictly meant for the guests staying in the Hotel. Hence, inside the guest rooms,
use of such equipment and articles by outsiders is prohibited.
Be careful not to move the articles in the Hotel or guest rooms from their fixed places without permission.
The hotel reserves the right to refuse service to any guest whose behavior may compromise the comfort, safety, or security of other guests or hotel staff.
Guests are required to present a valid government-issued ID or passport at check-in, in accordance with local regulations.
Flexible reservation conditions:
Flexible reservation must be guaranteed by valid credit card number. The holder of the credit card must be one of the arriving guests or otherwise authorisation form must be obtained from Reservation department, and returned filled, dully signed and with a photocopy of both sides of the card.
Card given for guarantee may be pre-authorised for an amount up to the total price of the reservation to ensure the validity of the card and sufficient
funds to cover the reservation costs. Pre-authorisation is not final payment and will be released in the period specified by the card issuing bank. For further information about pre-authorisation rules, please contact your card issuing bank.
Reservations may be modified or canceled free of charge up to 7 Days prior to arrival, unless otherwise stated at the time of booking.
Please note that you will find the property's contact details (link to location and contact page) also on the confirmation email that you will receive
after completing your booking.
Non-refundable reservation conditions:
All reservations paid in advance online are considered non-refundable.
Reservations with NON-REFUNDABLE conditions require a deposit of 100% of reservation amount that will be charged to client’s credit card on the day of booking.
In the case of cancellation, modification or in the case of no-show, the total amount is taken as a cancellation penalty and no part of the
payment will be refunded under any circumstances. Reservation is final.
Housing rules and accommodation conditions:
Check in is from 2:00 pm and check-out time is 11:00 on the day of departure. Late check-out is possible only upon agreement with hotel and a fee may apply.
Guest is responsible for all damages caused in the room during his/her stay and agrees to cover the costs for repairs, replacements or extra cleaning. In case the guest finds any damage in the room at the time of the arrival, he/she is obliged to report it to the hotel reception immediately.
Any later reports will not be taken into consideration.
Guest is responsible for paying all charges that occur during his/her stay unless otherwise stated in the reservation. By signing this form, guest authorizes Hotel Klarinn to pre-authorise (block) appropriate amount on his/her credit card to cover incidental charges that occur during the stay and are not settled by departure (minibar consumption, damage, etc.).
Maximum occupancy per room must be respected. Extra guests not registered at check-in are not permitted to stay overnight.
Between 10 PM (22:00 hours) and 6 AM (6:00 hours) there is a time of night rest, calm and quiet in the hotel. We kindly ask all guests to respect it.
Behaviors which leads to disturbing other guests from night rest are strictly forbidden. That includes loud TV or music listening, loud discussion in the rooms or in the corridors and other disturbing manners. In the case of serious violation of this rule, the hotel may penalize the guests with a financial fine up to 300 EUR or, in necessary cases, call the police.
a great place to stop for your holiday
Experience refined comfort and exceptional service in the heart of Petra, where every stay becomes a memorable escape.